Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
Each morning at 8am, we release the remainder of our appointments for that day for GPs and nurse practitioners.
We have up to six people answering the telephones at 8am so please be patient with us.
Once all appointments have gone and if you feel you need to be seen that day you will be placed on a practitioner’s triage list.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Routine appointments can be booked in advance up to 28 days, or on the day Monday to Friday. So if you need an appointment in 3 or 4 weeks’ time, we will hopefully be able to offer you one.
Saturdays, Sundays and Bank Holidays can be booked in advance up to 28 days.
Extended services not covered:
- Procedures which involve blood taking
- Minor surgery
- Liquid nitrogen
All other routine services are available. If unsure, please contact reception for further information.
To request a routine appointment in advance during opening times:
- phone us on
- use your NHS account (through the NHS website or NHS App) or to book an appointment, screening test or vaccination
- use the Accurx service
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available across the PCN (Primary Care Network) between:
- 9am and 5pm on Saturdays
- 6:30pm and 8pm, Monday to Friday
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Appointment reminder service
An appointment reminder service in now in place to confirm your appointment at the surgery by SMS text message to your mobile phone. This is to help patients remember and reduce the “did not attend” appointments which are wasted. A confirmation text will be sent to your mobile at the time of booking your appointment and a reminder is sent 9am the day before your appointment.
Please complete a consent form if you are happy to receive this service. These are available from reception. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system:
- phone us on during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are designed for patients who are housebound or physically too ill to attend the surgery and are at the discretion of the doctor. If you require a home visit, please phone the receptionist as early as possible, stating clearly the patient’s name, address and telephone number, the degree of urgency and the directions.
If your visit is accepted, a decision will be made as to which doctor visits; this may not be the doctor you are registered with. Please note however, that home visits are extremely time consuming so we would appreciate it if patients try as hard as possible to come to the surgery.